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These terms set out the rules that govern your account on ace365bd — how it is opened, how transactions are recorded, and what both sides are responsible for. Access to our platform and any activity on it depends on your local law and eligible regions in Bangladesh.
Every time you log in to ace365bd, place a bet on Football BlitzBet or Live Cricket Odds, or move funds through your wallet, these terms are in effect. They are not a formality — they define what we commit to, what you agree to, and how disputes are handled if they arise. We have written them to be read, not skipped. Your account is personal and non-transferable. Sharing access, opening multiple accounts, or using payment details that do not belong to you are all violations of these terms and may result in account suspension. When you use bKash or Upay to fund your wallet, the name on the wallet must match the name on your ace365bd account — this is a verification requirement, not a suggestion. We may update these terms when our services change, when applicable regulations shift, or when we identify a gap in the existing language. When that happens, we will note the revision date at the top of this page. Continuing to use your account after a revision means you accept the updated terms. If you do not agree, you should stop using the account and contact our support team to request closure. Availability of all services described here depends on your local law and eligible regions.
Wallet name must match account name for all bKash deposits and withdrawals.
Upay transactions are subject to the same identity verification as all other payment rails.
Nagad transfers recorded in your account history are bound by these terms at the time of the transaction.
Rocket payment records are stored in your account and subject to the dispute process outlined in these terms.
Not every interaction with ace365bd falls under the same set of rules. Understanding the boundary of this policy helps you know where to look when a question comes up.
Creating, operating and closing your ace365bd account — including login credentials, session behaviour and suspension conditions — falls fully within these terms. Actions taken while logged in are recorded and attributed to your account.
All deposits and withdrawals processed through your account wallet, including those made via bKash, Upay, Nagad and Rocket, are governed by these terms. Transaction records visible in your account history are the reference point for any query.
Game content supplied by studios such as PG Soft, Joker, Spadegaming and Bigtime Gaming is subject to those studios' own mechanics and rules. We host the content; we do not alter game outcomes or RTP values beyond what the provider exposes.
External services linked from our platform — including payment processors and identity verification providers — operate under their own terms. We are not responsible for their policies, and any issue with a third-party service should be raised with that provider directly.
These terms are not one-directional. You have specific actions available to you at any point in the account relationship. Knowing them means you are never in a position where something has happened to your account and you do not know the next step. Your transaction history is available in the account dashboard after login — every deposit, withdrawal and bet placed is listed there with a timestamp. If a record looks incorrect, you can raise a query through our support channel and we will check it against our system. You can also update your account details — name, contact information and linked payment method — by navigating to account settings, where the fields and required verification steps are shown. If you want to request account closure, contact our support team directly; the process and timeline are explained at the point of request.
Your full transaction history is in the account dashboard. Check it after any bKash or Upay transaction if a balance looks different from what you expected.
Name, contact number and linked wallet details can be updated in account settings. Verification is required for changes that affect payment processing.
If a bet result, transaction amount or account action appears incorrect, contact support with your account ID and the relevant timestamp. We will check the record.
You can ask us to close your account at any time. Contact support directly; we will confirm the outstanding balance position and explain the steps shown at that point.
If a section of these terms is unclear, or if something in your account does not match what the terms describe, reach out through the channels below. Our team can clarify policy language, check transaction records and escalate account-level issues to the right team.
The quickest route for account-specific questions. Open the chat window from any page on ace365bd while logged in and describe the issue with your account ID ready.
For detailed queries — such as a formal dispute over a transaction record or a question about how a specific clause applies — email is the right channel. Include your account ID and transaction reference.
The Help Centre inside your account dashboard covers common questions about terms, wallet limits and verification steps. Check there first; the answers are specific to your account type.
We hold account data for as long as your account is active and for a period after closure, as required by the terms you accepted at registration. This includes transaction records, login history and any correspondence with our support team. You can request a summary of what we hold by contacting us through the email channel.
Account records — including bKash and Upay transaction logs — are retained in line with the commitments in these terms. The retention period is stated at the point you create your account and is accessible in your account settings.
Your login credentials are encrypted. We do not store plain-text passwords. If you suspect unauthorised access to your account, contact support immediately; the steps to secure your account are outlined in the Help Centre.
We use cookies to keep your session active and to record your account preferences. The cookie settings panel is accessible from the footer. Turning off functional cookies will affect how your account session operates.
To request a correction to personal data we hold, or to ask a question about how your information is used under these terms, contact us via email. We will respond with the relevant process and expected timeline.
These are the questions we hear most often about how our terms work in practice. If yours is not covered here, the support channels above are the right next step.
Yes. Every transaction processed through your account wallet — including bKash deposits and Upay transfers — is covered by these terms at the time it is recorded. Your transaction history in the account dashboard is the reference for any query about a specific payment.
If you do not agree with any part of these terms, you should not continue using your account. Contact our support team to discuss account closure. We will confirm your wallet balance position and outline the steps needed to complete the process.
No. These terms permit one account per person. Opening a second account — whether using a different email or a different payment method — is a violation of these terms and may result in both accounts being suspended and balances being reviewed.
We update the revision date at the top of this page whenever the terms change. Continuing to use your account after a revision date means you accept the updated version. We recommend checking this page periodically, particularly if you receive a notification from our support team.
Access to our platform and all activities on it depend on your local law and eligible regions. These terms do not override any local legal restrictions. It is your responsibility to confirm that using an account on ace365bd is permitted under the laws that apply to you.
Contact us via the email support channel with your account ID and a description of the data you want to see. We will respond with the relevant records and the process outlined in the retention section of these terms. Transaction records are also visible directly in your account dashboard.