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This policy explains exactly how ace365bd collects, uses and protects the information tied to your account — from your registration details to transaction records involving bKash or Upay. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you create an account with us, we collect the information you provide during registration: your name, contact details, and the payment method you connect — whether that is bKash, Upay, Nagad or Rocket. We also record activity data generated by your account, such as login timestamps, session duration and transaction history linked to your wallet. This information is used only to operate your account, process transactions, respond to your support requests and keep our platform secure. We do not sell your personal data to third parties. Where we work with service providers to operate parts of our platform, those providers are bound by agreements that restrict how they may use your information. Your transaction records — including bKash deposit confirmations and Upay transfer receipts — are retained for the period required by our operational and legal obligations. After that period ends, data is either deleted or anonymised. If you are accessing ace365bd from Bangladesh, your use of this policy is subject to applicable local law and the eligibility conditions we apply by region. We keep this policy current; the version published on this page is the one that applies to your account right now.
bKash deposit and withdrawal records are stored as part of your transaction history and can be reviewed from your account dashboard after login.
Upay transfer confirmations are logged against your account wallet. If a record looks incorrect, contact support directly with the reference number.
Nagad transactions follow the same retention schedule as all wallet activity. Records are accessible in your account and available to you on request.
Rocket payment entries are stored securely alongside your other transaction data. You can raise a query about any specific entry through our support channel.
This policy covers the data we collect and manage directly through your ace365bd account. It does not extend to third-party services you may access through links on our platform, nor to how external payment providers handle data on their own systems. Understanding the boundary helps you know where to direct questions about your information.
All data collected when you register, log in or update your account details falls within this policy. This includes your email address, contact number and any identity verification steps shown in your account.
Transaction records for bKash, Upay, Nagad and Rocket processed through your account are covered by this policy. We hold and protect those records. How the wallet provider itself stores data is governed by their own policy.
Your in-account activity — which game categories you open, session data and bet records — is collected and retained by us under this policy. Game content delivered by studios sits within our platform scope.
Links or embedded services from outside our platform are not covered here. If you navigate away from ace365bd to an external service, that service's own privacy terms apply from that point forward.
You have practical options available to you regarding the personal data tied to your ace365bd account. You can review your account details at any time by logging in and visiting the account settings section — your registered contact information and wallet connections are visible there. If any detail is incorrect, you can update it directly through those settings fields or contact support to request a correction. You can also ask us what personal data we hold about you. Send your request through our support channel with your account reference, and we will confirm the categories of data we store. If you believe data is being held longer than it should be, or used in a way not described in this policy, raise the concern through the same channel. Eligibility to exercise these rights may depend on applicable local law in your region.
Log in to your account and check the settings and transaction history sections. Your registered details and wallet transaction records — including bKash and Upay entries — are listed there.
Update your name, contact number or email directly in account settings. For changes that require verification, the fields will show the steps you need to follow.
Contact support with your account reference to ask what personal data we hold. We will confirm the categories and the retention periods that apply to your records.
If something in this policy is unclear or you believe your data has been handled incorrectly, reach out through our support channel. We will respond with a clear explanation or a correction.
If you have a question specifically about how your personal data is handled, or you want to exercise any of the rights described in this policy, reach out through one of the contact paths below. Include your account reference and a clear description of your request so we can locate the right records and respond directly.
Open the live chat window from your account dashboard after login. Describe your privacy question and include your account reference number so the support team can pull your records directly.
Send a written privacy request to our support email address listed in the contact section of your account. Written requests create a clear record and are useful for data summary or correction queries.
The help section inside your account contains policy-related articles and a route to raise a formal request. Navigate there after login to find the privacy and data category.
Protecting the information in your account is an operational responsibility we take seriously across every part of the platform — from the moment you register to each bKash or Upay transaction you complete. Here is how we approach the key areas of data handling on ace365bd.
We use cookies to maintain your login session and remember account preferences. You can review cookie settings through your browser. Functional cookies necessary for account operation are always active; optional analytics cookies can be adjusted.
Your account is protected by password authentication, and we apply session controls that log out inactive sessions. If you notice any unrecognised activity in your account, change your password immediately and contact support.
We retain account and transaction data for the period required by our operational and legal obligations. Transaction records — including wallet entries for bKash, Nagad, Rocket and Upay — are kept for that defined period and then deleted or anonymised.
If this policy is updated in a way that affects how we use your data, the revised version will be published on this page. For material changes, we will notify you through your registered contact details. Contact support if you have questions about any revision.
The questions below cover what users most often ask about how ace365bd handles personal data, account records and privacy rights. If your question is not answered here, contact support directly through your account.
We collect the details you enter during registration — typically your name, email address and contact number — along with the payment method you connect, such as bKash or Upay. Additional verification details may be required depending on your account activity and the eligibility conditions that apply in your region.
Yes. Every wallet transaction processed through your account — including bKash deposits and Upay transfers — is recorded in your transaction history. You can review these records by logging in and checking the transaction section of your account dashboard.
We do not sell your personal data. Where third-party service providers help us operate the platform, they are restricted by agreement from using your data for any purpose beyond that service. External payment providers, such as bKash or Nagad, handle their own transaction data under their own published policies.
We retain your account and transaction data for the period required by our operational and legal obligations. After that period, data is deleted or anonymised. If you want to know the specific retention period that applies to your account records, contact support with your account reference.
You can update most account details directly in your account settings after login. For a formal correction or a request about data removal, contact support with your account reference and a clear description of what you need. Whether removal is possible may depend on applicable local law in your region.
Reach our support team through live chat or email, both accessible from your account dashboard. Include your account reference and a clear explanation of your concern. We will review the matter and respond with an explanation or, where appropriate, a correction.